For help and technical support contact us>>
Product Information
- What material is used in your product?
- The Gear Ring is fabricated using 316L, which is the highest quality surgical stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting. It will not bend or break and is hypoallergenic for those with metal allergies.
- How do I know which ring size to order?
- If you are uncertain of your ring size, please refer to our sizing chart to guide you. It is important to follow the instructions carefully and the sizing chart MUST be printed. You can not obtain your measurement by viewing the sizing chart on your monitor. Our rings are available in whole sizes, so if you are a half size, we recommend ordering the next whole size up (one half size larger). Our sizing chart represents ring sizes for the US and Canada.
- How come I don't see my ring size available?
- The current ring sizes we have available are standard US sizes 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19 & 20. Please refer to our sizing chart for details. We will have other sizes available for sale shortly. If you would like to request a particular size or custom order, please
contact us.
- How do I care for my stainless steel Gear Ring?
- To care for your Gear Ring, it is recommended to soak it in warm soapy water and wipe dry with a soft cloth. Please be sure to not use any harsh abrasives or household chemicals which may damage its natural protective coat. Please note that certain grainy materials (such as sand) may clog the gears, making the ring difficult to spin, and may be difficult to remove. Do not try to dismantle or modify the construction of the ring in any manner as this may make it become impossible to repair. We kindly request that you contact us should the need arise.
Finally, as with any piece of jewelry, please take caution and do not wear while working with any machinery, equipment or hazardous substances.
- Do you offer engraving services for the inside of the Gear Ring?
- We are not able to offer engraving services directly. One of the main reasons we do not offer this service is due to errors in sizing. We gladly offer size exchanges but this would become complicated if rings were engraved prior to making sure the ring fits. However, we do recommend taking the Gear Ring to a local jeweler once you confirm that you have the size that fits.
- How is my order packaged? May I send it as a gift? Is there gift-wrapping available?
- Your Gear Ring will arrive in a Kinekt Design box. You may add a gift tag to any order, free of charge. We are currently unable to offer gift-wrapping service.
- The Gear Ring is awesome! Will there be any other products by Kinekt Design coming out soon?
- Kinekt Design is always striving to bring you new unique products. Please be sure to check back for new announcements on our website. To be sure you don't miss any new product launches, please join our mailing list.
Ordering
- I am getting an error when I enter my credit card.
- If you are not able to make a purchase, please
contact us
and we will conduct the transaction over the phone. To place an order over the phone, please call 888-600-8494 (new orders only please). The order desk does not have prior order information, shipping data, tracking data or return information. We are available to take your phone orders every business day between 8 AM EST and 11 PM EST. Saturdays we are open from 8 AM EST to 11 PM EST. For all customer service questions including returns, tracking, shipping or any other questions, please
contact us.
- How long will it take to process my order? Upon placing my order, when will I receive it?
- Our typical processing time can take up to 72 hours from the time the order is placed. Once your order is ready, we will ship it out to the address you entered via our shopping cart. If you entered your email address correctly, you will receive an email notification that lets you know “Your package is on its way”. Please be sure to check your spam or bulk mail folder.
The shipping time will vary based on your location and your selected shipping method. Please keep in mind we have no control over shipping services and we can not be held responsible for delays that may occur. If you require your order to arrive before a specific date, we highly recommend selecting Express shipping during checkout.
- What kind of payment method do you accept?
- We offer safe and encrypted payment through Paypal. We accept Paypal, PayPal e-checks and credit cards (Visa, Mastercard, Amex, Discover) all through Paypal. A PayPal account is not required in order to make a purchase. If you would like to pay via an alternative method (money order, check, etc.), please
contact us.
- Will I be charged any tax or duties for my purchase?
- Only if you live in the state of New Jersey will you be required to pay 7% sales tax. If you do not live in NJ, you will not have to pay sales tax. International customers are responsible for any applicable customs duties, tariffs, taxes and/or Value Added Tax (VAT) that your respective country charges.
Shipping & Delivery
- How much do you charge for shipping? What are my shipping options?
- As an appreciation of your business, we offer free delivery worldwide. For free shipping within the US, we ship by USPS Priority Mail service. For free shipping outside of the US, we ship via USPS Priority Mail International. All free shipping includes insurance as well as delivery confirmation.
We will do our best to deliver your order within the estimated time. However, since we cannot guarantee that free shipments will arrive by a certain date, we suggest you select USPS Express Domestic Mail service, should this be a concern for you. Additional USPS shipping rates will apply.
- How can I track my package?
- If you opted for free shipping, you will receive a USPS Delivery Confirmation number delivered to your e-mail address upon shipping. You may visit www.usps.com in order to track your order.
Refunds & Exchanges
- What is your refund/return policy?
- As your satisfaction with our product is highly important to us, we will gladly offer you a refund should it not meet your expectations. Our policy allows for a 30 day return (from the date of receipt) and a 100% refund on the cost of the item purchased. Please note there are no refunds on shipping costs incurred to ship the item back to us. We also can not process the refund without a return merchandise authorization or RMA #.
To return an item for a refund:
Contact us
in order to receive your RMA # required for the return. Download and fill out our return form, place the item in its original condition in a padded envelope or box, and include a copy of your receipt including your RMA #. Let us know the reason for your return since we strive to provide the best service & product to our customers. Send your package to the address below. We recommend you insure the package as we can not be responsible for lost or damaged items incurred during shipping.
Kinekt Design
Attn: Return
184 S. Livingston Ave Suite 9-239
Livingston, NJ 07039
- What if I ordered the wrong size? May I send it back for an exchange?
- We will gladly offer you an exchange should you find the size does not fit correctly. In order to prevent ordering the wrong size, please refer to our sizing chart to help guide you to make the right selection. Our policy allows a 30-day exchange (from the date of receipt). Please note there are no refunds on shipping costs incurred to ship the item back to us. We cannot process the exchange without a return merchandise authorization or RMA#. We will ship the exchanged item back to you for free via USPS FCM or Priority service depending on your location.
To exchange an item for a different size:
Contact us
in order to receive your RMA # required for the exchange. Download and fill out our exchange form, place the item in its original condition in a padded envelope or box, and include a copy of your receipt including your RMA #. Please write on the receipt the new size you would like to receive. Send your package to the address below. We recommend you insure the package as we can not be responsible for lost or damaged items incurred during shipping.
Kinekt Design
Attn: Exchange
184 S. Livingston Ave Suite 9-239
Livingston, NJ 07039
- How will I know when you receive my returned package for an exchange or refund?
- If you want to ensure that we receive your package, please be sure to purchase postage including delivery confirmation so that you may track the package on your own. We are NOT able to track the return packages for you. Once we receive your package, it takes approximately 1-2 business days to process your request. You will receive an email notification (to the email address you provided on your Exchange Form) as soon as we prepare your package to ship.
For refunds, you will receive an email notification confirming that the refund has been issued. If your package’s tracking shows it was delivered to us and you don’t hear from us after 72 hours, please contact us and let us know.
- Do you have any warranty or guarantees on your product?
- Yes, we offer a lifetime warranty that is automatically part of your original order. If your item becomes damaged or if there seems to be a manufacturer's defect at any time after your purchase, we will gladly exchange your item for a new one. Your ring and receipt will be required to process your warranty transaction. The only cost to you is a shipping/handling fee to send the replacement to you. Please
contact us
so we may quickly process your warranty.
Privacy
- What is your privacy policy?
- As you browse, a "cookie" automatically logs the domain name and IP address. This information is collected solely for statistical purposes and does not identify individuals. If you join our e-mail newsletter list, your address is only used by us and will never be sold or distributed to a third party.
Trademarks, Copyrights, & Patents
- May I use any designs on your website?
- All designs and graphics and their section and arrangement on this website are the copyright of Kinekt Design, or their affiliates or content providers. Kinekt and Gear Ring are both registered trademarks. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use. Any other use on this site without the prior written consent of Kinekt Design or its affiliates or content providers is prohibited. By using this site, you agree not to alter or adapt or to create any derivative work from, any content on this site. The ring is patented and protected by numerous other patents pending (both design and utility), as well as other Intellectual Property rights, both in the USA and Internationally.
Other
- Does Kinekt Design offer any design services or consider design collaborations?
- Yes, in addition to inventing our own products, we are often approached with questions about designing for outside companies and/or individuals. We gladly welcome you to reach out to us in regard to any component of product ideation and/or development. Ideas can consist of anything from household items to electronics to mechanisms, etc. Whether you need help refining sketches or even designing packaging, we can offer our consulting services to you.
Please contact us with any inquiries in regard to product design and/or potential collaborations and we will be glad to discuss further with you.
