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FAQ


Gear Necklace Information

What material is used to make the Gear Necklace?

The Gear Necklace (including the ball chain and clasp) is made from 316L stainless steel, which is the highest quality stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting.  It will not bend or break. It is known to be hypoallergenic for those with metal allergies.

How do I know what length necklace to order?

The length options offered (18", 20", and 30") are considered the length of the necklace chain. See our length guide as a reference point to how these different lengths may fit. Please note this is only a general guide since the fit will vary from person to person. The size of the pendant is the same regardless of the chain length.

Are there any other lengths offered?

We are able to custom cut your chain to any length under 30" free of charge. Please contact us for a custom length request.

How do I care for the Gear Necklace?

If you would like to clean your Gear Necklace, we recommend soaking it in warm soapy water and wiping it dry with a soft cloth or paper towel. Please be sure not to use any harsh abrasives or household chemicals, which may damage its natural protective coat. Certain grainy materials (such as sand) may clog the gears, making the gears difficult to spin. Do not try to oil or lubricate the necklace. It is possible to remove the chain if needed for easier cleaning. We kindly request that you contact us should the need arise. Please take caution and do not wear while working with any machinery, equipment, or hazardous substances.

Will hair get caught in the necklace?

The necklace is designed so that the gears and associated movement are recessed (or set down lower) inside the pendant. Since the gears do not sit on the top surface, it is very difficult (and highly unlikely) for hair to get caught. Through our testing and customer feedback, we have not found this to be an issue. However, if for whatever reason you are unsatisfied with the product, we will gladly offer a refund.

Do you offer engraving services for the Gear Necklace?

We are unable to offer engraving services. We recommend taking the Gear Necklace to a local jeweler who offers the service of engraving. 

How do I receive my lifetime warranty on the Gear Necklace?

Your lifetime warranty is included automatically with your purchase. The warranty covers any manufacturer defects and any issues relating to the movement within the pendant. If an issue should arise, please contact us and let us know. You only have to provide the original buyer information so we can verify the purchase in our system.