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FAQ


Kinektag Information


What material is used to make the Kinektag?

The Kinektag is made from 316L, which is the highest quality stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting.  It will not bend or break. It is known to be hypoallergenic for those with metal allergies.

How do I know which length to order?

Our necklaces are available in lengths of 20", 22", and 24".   If you are uncertain of which length you would prefer, we recommend purchasing the 24" and you may contact us so we can explain how to easily make it to a custom length of your choice. 

If you want a length longer than 24", please contact us as well and we can make it any custom length 30" or shorter.

How do I care for my Kinektag?

If your Kinektag needs a cleaning, we recommend soaking it in warm soapy water for at least an hour, and wiping it dry with a soft cloth or paper towel. Do not use any harsh abrasives or household chemicals which may damage its natural protective coat. Certain grainy materials (such as sand) may clog the gears, making the necklace difficult to move. Do not try to oil or lubricate the necklace. Do not try to dismantle or modify the construction of the ring in any manner as it may make it impossible to repair. Contact us should the need arise. Take caution and do not wear while working with any machinery, equipment, or hazardous substance.

Do you offer engraving services for the Kinektag?

No, we do not offer engraving services.  We recommend taking the Kinektag to a local jeweler to provide the service of engraving.

Will hair get caught in the necklace?

The necklace is designed so that the gears and associated movement are recessed (or set down lower) inside the pendant. Since the gears do not sit on the top surface, it is very difficult (and highly unlikely) for hair to get caught.  However, if for whatever reason you are unsatisfied with the product, we will gladly offer a refund.

How do I receive the lifetime warranty on the Kinektag?

The lifetime warranty is automatically included with your purchase. If there are any manufacturer defects or other issues with your Kinektag, contact us so that we can quickly process your warranty. You only have to provide the original buyer information so we can verify the purchase in our system. The only cost to you is a shipping/handling fee to send the new package to you.