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FAQ


Rachel Ring Information


What material is used to make the Rachel Ring?

The Rachel Ring is made from 316L, which is the highest quality stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting.  It will not bend or break. It is known to be hypoallergenic for those with metal allergies.

How do I know which ring size to order?

If you are uncertain of your ring size, please refer to our sizing chart to guide you. It is important to follow the instructions carefully and the sizing chart MUST be printed. You will not be able to obtain your measurement by viewing the sizing chart on your screen/monitor. Please be sure to follow Steps 1 and 2 carefully. If these steps are not followed, the sizing chart will print to the wrong scale and you will not be able to acquire the correct size you need. You may need to modify your printer settings and uncheck the "fit to scale" box or set to 100% before printing.

Our sizing chart represents ring sizes for the US and Canada. For international sizing, please be sure to reference a conversion chart since ring sizes vary by country.

How do I care for my Rachel Ring?

If your Rachel Ring needs a cleaning, we recommend soaking it in warm soapy water for at least an hour, and wiping it dry with a soft cloth or paper towel. Do not use any harsh abrasives or household chemicals which may damage its natural protective coat. Certain grainy materials (such as sand) may clog the gears, making the ring difficult to spin. Do not try to oil or lubricate the ring. Do not try to dismantle or modify the construction of the ring in any manner as it may make it impossible to repair. Contact us should the need arise. Take caution and do not wear while working with any machinery, equipment, or hazardous substance.

Do you offer engraving services for the inside of the Rachel Ring?

No, we do not offer engraving. We recommend taking the Rachel Ring to a local jeweler to provide this service. Confirm that you have the correct size prior to engraving as we are unable to do a size exchange once the ring has been engraved.

How do I receive the lifetime warranty on the Rachel Ring?

The lifetime warranty is automatically included with your purchase. If there are any manufacturer defects or other issues with your Rachel Ring, contact us so that we can quickly process your warranty. You only have to provide the original buyer information so we can verify the purchase in our system.  The only cost to you is a shipping/handling fee to send the new package to you.