FAQ

What if I ordered the wrong size? May I send it back for a size exchange?

We will gladly offer you unlimited exchanges until you find the size that fits you correctly within the initial 30-day exchange window (from the date of purchase).  Please note there are no refunds on shipping costs incurred to ship the item back to us.  We cannot process the exchange without a Return Merchandise Authorization (RMA) #.  We will ship the exchanged item back to you with USPS First Class Mail for free. 

To exchange an item for a different size:

Contact us in order to receive your RMA # required for the exchange.  Download and completely fill out our  exchange form  (including the RMA #) and place the item in its original condition in a padded envelope or box.  Send your package to the address below.  We recommend you package the item carefully (not in a plain business envelope) and insure the package since we cannot be held responsible for lost or damaged items incurred during shipping. 

Kinekt Design
Attn: Exchanges
184 S. Livingston Ave.
Suite 9-239
Livingston, NJ 07039
USA

What is your refund/return policy?

If our product does not meet your expectations, we will gladly offer you a refund.  Our policy allows for a 30 day return (from the date of receipt) and a 100% refund on the cost of the item purchased.   Please note that there are no refunds on the original shipping costs or on the return shipping costs to send the item(s) back to us.  We're unable to process the refund without a Return Merchandise Authorization # (RMA) that is provided when you contact us.
 
To return an item for a refund:
 
Contact us in order to receive your RMA# required for the return.  Download and fill out our return form, place the item in its original condition in a padded envelope or box, and include a copy of your receipt including your RMA#.  Please let us know the reason for your return. 
 
Send your package to the address below.  We recommend that you package the item carefully (not in a plain business envelope) and insure the package since we are not responsible for lost or damaged items incurred during shipping.

How will I know when you receive my returned package for an exchange or refund?

If you want to ensure that we've received your package, purchase postage including delivery confirmation so that you can track the package on your own. We are NOT able to track the return package for you. Once we receive your package, it takes approximately 1-2 business days to process the request.

For exchanges, you will receive an email notification (to the email address you provided on your Exchange Form) as soon as we prepare your package to ship.

For refunds, you will receive an email notification confirming that the refund has been issued. If your package's tracking shows it was delivered to us and you don't receive the email notification after 72 hours, please contact us and let us know.