FAQ

What if I ordered the wrong size? May I send it back for a size exchange?

Size exchanges are $25 plus the cost of shipping the item back to us. We give you a 15 day window (from the date of purchase) to do an exchange or refund. Please note there are no refunds on shipping costs incurred to ship the item back to us.  We cannot process the exchange without a Return Merchandise Authorization (RMA) #. 

To exchange an item for a different size:

Contact us in order to receive your RMA # required for the exchange.  Download and completely fill out our  exchange form  (including the RMA #) and place the item in its original condition in a padded envelope or box.  Send your package to the address below.  We recommend you package the item carefully (not in a plain business envelope) and insure the package since we cannot be held responsible for lost or damaged items incurred during shipping. 

Kinekt Design
Attn: Exchanges
184 S. Livingston Ave.
Suite 9-239
Livingston, NJ 07039
USA

What is your refund/return policy?

We are not accepting returns for refunds at this time. 
 

How will I know when you receive my returned package for an exchange or refund?

If you want to ensure that we've received your package, purchase postage including delivery confirmation so that you can track the package on your own. We are NOT able to track the return package for you. Once we receive your package, it takes approximately 1-2 business days to process the request.

For exchanges, you will receive an email notification (to the email address you provided on your Exchange Form) as soon as we prepare your package to ship.

For refunds, you will receive an email notification confirming that the refund has been issued. If your package's tracking shows it was delivered to us and you don't receive the email notification after 72 hours, please contact us and let us know.