FAQ

What if I am having trouble placing an order via your website?

If you are not able to make a purchase via our website, please contact us and we will gladly assist. 

For all customer service questions, including general product information, exchanges, returns, shipping, or any other questions, please contact us via email at hello@kinektdesign.com

How long will it take to process my order? Upon placing my order, when will I receive it?

Our processing time typically takes 24-36 hours from the time the order is placed. Once your order is ready, we will ship it out to the address you entered via our shopping cart. If you entered your email correctly, you will receive an email notification that informs you that your package has been shipped. If you don't see that email, please check your spam folder.

The shipping time will vary based on your location and selected shipping method. More details are provided in the Shipping & Delivery section of the FAQ. Please keep in mind that regardless of the shipping method selected, we have no control over shipping services and we will not be held responsible for delays that may occur. If you require your order to arrive before a specific date, we highly recommend selecting the Express shipping option during checkout.

What kind of payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. If you would like to pay by an alternative method (money order, check, etc.), please contact us.

What are my shipping options?

For orders within the United States, we offer shipping either through the United States Postal Service (USPS) or FedEx for faster Express shipments. For the USPS, you may select either First Class Mail (3-5 business days) or Priority Mail (3 business days). You may also select FedEx 2-Day shipping or FedEx Overnight shipping.

For any international orders (locations outside of the United States), you may select either standard shipping with USPS or expedited with FedEx Express.

For orders outside of the United States, please note that we are not responsible to cover any taxes/duty/Value Added Tax (VAT), etc. that your country may charge.

We do our best to get your package delivered to you within the estimated times. If you are concerned about getting your package by a certain date, we strongly recommend selecting Express shipping at the time of checkout.

How can I track my package?

Once we prepare your package for shipment, an automatic email will be sent to the email address you provided with your tracking number. You can then visit either USPS or FedEx and enter the provided tracking number into their system.

What if I ordered the wrong size? May I send it back for a size exchange?

We are no longer offering the service of exchange. 

What is your refund/return policy?

We are not accepting returns or offering refunds at this time. 
 

How will I know when you receive my returned package for an exchange?

If you want to ensure that we've received your package, purchase postage including delivery confirmation so that you can track the package on your own. We are NOT able to track the return package for you. Once we receive your package, it takes approximately 1-2 business days to process the request.

For exchanges, you will receive an email notification (to the email address you provided on your Exchange Form) as soon as we prepare your package to ship.

What is your privacy policy?

As an independent retailer, we do not, and will not sell any of your personal data to any third party including your name, email address, physical address, and credit card information.

As you browse, a cookie automatically logs the domain name and IP address. This information is collected solely for statistical purposes and does not identify individuals.

If you sign up for our mailing list, it will only be used to communicate Kinekt Design news and updates. It will not be shared with or sold to any third parties. 

When you place an order on kinektdesign.com we ask you for certain personal data to provide you with the products or services you request. This personal data includes your:

• contact details including name, email, telephone number, billing address and shipping address
• marketing preferences

We do not collect credit/debit card information as we use a third party payment processor to securely handle this information. None of your credit/debit card information is stored on our website.

How do we use your personal data?

When you use our site, we will use your personal data to provide the requested product or service. For example, if you make a purchase on kinektdesign.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our customer service, we will use information such as the delivery or payment information, or the product purchased to help resolve a problem or question that you may have.

When you consent, we will send you marketing communications and news in regards to Kinekt Design's products, services, events and other promotions. 

If you do not wish to receive future updates, you can unsubscribe from the list at any time and will be removed.

What if I have another question in regards to Kinekt Design's privacy policy? 

Does Kinekt Design have any trademarks?

Kinekt, Gear Ring, and Rachel Ring are all registered trademarks of Kinekt Design. 

All designs and graphics as well as their section and arrangement on this website are the copyright of Kinekt Design. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use. Any other use of content on this site without the prior written consent of Kinekt Design is strictly prohibited. By using this site you agree not to alter, adapt, or create any derivative work from the content presented here.

If I try to knock you guys off, will you catch me?

Yes. You have to wake up pretty early in the morn to get one over on your good pals at Kinekt Design. 

Where can I buy Kinekt Design? 

Kinekt Design products are exclusive to Kinekt Design. You can only buy Kinekt Design online from kinektdesign.com. 

What kind of services does Kinekt Design offer?

 Without a doubt! :)