FAQ

What if I am having trouble placing an order via your website?

If you are not able to make a purchase via our website, please contact us and we will gladly assist. If you would like to place an order over the phone, please call 888-600-8494. This number is only for new purchases, as the order desk does not have prior order information, shipping details, or return information.

We are available to take your phone order seven days a week between 6 AM EST and 12 AM EST. For all customer service questions, including general product information, exchanges, returns, shipping, or any other questions, please contact us via email at hello@kinektdesign.com

How long will it take to process my order? Upon placing my order, when will I receive it?

Our processing time typically takes 24-36 hours from the time the order is placed. Once your order is ready, we will ship it out to the address you entered via our shopping cart. If you entered your email correctly, you will receive an email notification that informs you that your package has been shipped. If you don't see that email, please check your spam folder.

The shipping time will vary based on your location and selected shipping method. More details are provided in the Shipping & Delivery section of the FAQ. Please keep in mind that regardless of the shipping method selected, we have no control over shipping services and we will not be held responsible for delays that may occur. If you require your order to arrive before a specific date, we highly recommend selecting the Express shipping option during checkout.

What kind of payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. If you would like to pay by an alternative method (money order, check, etc.), please contact us.

Will I be charged any tax or duties for my purchase?

You will be charged a 7% sales tax if you live in the state of New Jersey. If you do not live in New Jersey, you will not have to pay any sales tax. International customers are responsible for any applicable customs duties, tariffs, taxes, and/or Value Added Tax (VAT) that your respective country charges for our item(s), which are shipped from within the United States.